Política de reembolso

Last updated: September 10, 2026

At Tarablic, we take great care in the craftsmanship and preparation of our instruments and related products. All sales are final for change-of-mind purchases. Manufacturing defects, damage during delivery, and incorrect items are assessed under this policy and, where applicable, our Limited Warranty, subject to applicable consumer rights.

1. Change of Mind and Exclusions

We do not accept returns, refunds, or exchanges for:

• Change of mind or personal preference.

• Differences in tone or feel that do not constitute a defect or mismatch with the product description.

• Natural variations in wood grain, color, finish, or handcrafted details consistent with the product description that do not affect structural integrity or proper function.

• Damage caused by misuse, improper handling, unsuitable environmental conditions, or improper storage.

• Normal wear or accidental damage after delivery.

2. Inspecting Your Order

Please inspect your order within seven days of delivery. Contact info@tarablic.ca promptly if you notice damage, an apparent defect, missing components, or an incorrect item.

Please include:

• Your order number.

• The instrument model and serial number, where applicable.

• A description of the issue and when it was discovered.

• Clear photographs of the item and packaging.

We may request additional information reasonably needed to assess the issue.

The seven-day inspection period does not shorten coverage for hidden manufacturing defects under our three-month Limited Warranty or restrict applicable consumer rights.

3. Return Authorization

Contact info@tarablic.ca before returning any item.

If a return is authorized, we will provide packing and shipping instructions. Please do not ship an item without written authorization.

Authorization to return an item for assessment does not automatically confirm warranty coverage or approval of a refund.

4. Item Condition and Packaging

If structural damage is suspected, stop playing and tuning the instrument. Do not attempt repairs or modifications before contacting us.

Return the item without further damage or alterations and include the accessories specified in our instructions.

Keep the original box and all protective packaging throughout the warranty period. These materials are designed to protect the instrument and should be used for any authorized return.

If the original packaging is unavailable, contact us to agree on suitable replacement packaging before shipping.

5. Assessment and Shipping Costs

Returns for assessment

If a physical inspection is required, the customer initially arranges and pays for shipping to Tarablic using an agreed shipping method. Assessment is free.

Confirmed defects or Tarablic errors

If our assessment confirms a covered manufacturing defect or an issue for which Tarablic is responsible, we will provide the appropriate remedy at no charge, reimburse the agreed reasonable standard shipping cost to Tarablic, and cover standard shipping of any repaired or replacement item back to the customer.

Issues outside coverage

If the issue results from accidental damage, improper use or care, or another excluded cause, the customer is responsible for repair and shipping costs.

We will explain our findings and provide a repair estimate. Paid repairs will proceed only with the customer’s approval. If repair is declined, the customer remains responsible for shipping the item back.

Incorrect items and delivery damage

If you receive an incorrect item, contact us before returning it so we can arrange its return at our expense.

Damage during delivery is assessed separately from manufacturing defects. Retain all packaging so we can investigate and assist with any carrier claim. Shipping arrangements will be confirmed before an authorized return.

Express upgrades and outside repairs arranged without prior written approval are not reimbursable, except where required by law.

6. Repairs, Replacements, and Refunds

After receiving and inspecting an authorized return, we will notify you of our findings and the available resolution.

For a confirmed covered issue, Tarablic will repair the item, replace it, or issue a refund, as appropriate and at Tarablic’s discretion, subject to applicable law.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

7. Limited Warranty

Manufacturing defects in eligible Tarablic instruments are covered by our three-month Limited Warranty, subject to its terms and applicable consumer rights.

Please refer to our Limited Warranty for coverage, exclusions, and repair arrangements.

8. Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

9. Contact

For returns, delivery issues, or product concerns:

Email: info@tarablic.ca