Política de envío

Last updated: September 10, 2026

Tarablic ships from Canada.

1. Processing Time

Orders are typically processed and shipped within 2 to 10 business days, depending on product availability and the manufacturing cycle. Any longer lead time stated on the product page or agreed upon when ordering will apply.

In-stock items requiring no additional preparation are generally dispatched on the next business day when expedited shipping is selected. Expedited shipping does not shorten manufacturing or custom-order preparation time.

Our shipping department operates Monday through Friday, excluding holidays.

2. Transit Time

Estimated transit time after dispatch is typically 5 to 8 business days, depending on the destination and shipping service selected.

Processing time is separate from transit time. Delivery estimates are not guaranteed unless expressly stated. Carrier disruptions, customs processing, weather, and holidays may affect delivery.

3. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment.

4. Order Confirmation and Tracking

After placing an order, you will receive an email confirming that we have received it. This acknowledgment does not by itself confirm dispatch or final acceptance.

If we cannot fulfill your order, we will notify you and refund any payment collected for the cancelled items, including applicable shipping charges.

Tracking information will be provided when your order is shipped.

5. International Shipping

Available international shipping rates are calculated at checkout.

If your country is not listed, contact info@tarablic.ca before ordering.

Unless otherwise stated, international customers are responsible for customs duties, import taxes, brokerage fees, VAT, and other destination-country charges.

Customs processing may extend delivery times.

6. Shipping Address Accuracy

Review your delivery address carefully before submitting your order.

If you discover an error, contact us immediately. Address changes cannot be guaranteed and may be unavailable once processing or shipping has begun.

Additional shipping costs resulting from incorrect or incomplete information supplied by the customer may be charged to the customer. We will explain any proposed charges before arranging reshipment.

7. Lost or Undelivered Packages

If your shipment appears lost, delayed, or marked as delivered but cannot be located, contact info@tarablic.ca promptly.

Check with household members, building reception, and any designated delivery location. We will assist in investigating the shipment with the carrier.

A delivery scan will be considered alongside other available information when reviewing the issue. Responsibility and the appropriate resolution will depend on the circumstances and applicable law.

Theft after an item has been correctly delivered is generally outside our coverage, subject to applicable consumer rights.

8. Inspection and Damage on Arrival

Inspect your order within seven days of delivery. Report visible damage, apparent defects, missing components, or an incorrect item promptly to info@tarablic.ca.

Include:

• Your order number.

• A description of the issue.

• Clear photographs of the outer box, protective packaging, and affected item.

• The instrument model and serial number, where applicable.

Keep the original box and all protective packaging throughout the three-month warranty period. These materials are designed to protect your instrument and should be used if a return is required.

If structural damage is suspected, stop playing and tuning the instrument. Do not attempt repairs or return it before receiving instructions from Tarablic.

The seven-day inspection period does not shorten coverage for hidden manufacturing defects or restrict applicable consumer rights.

9. Returns and Warranty Claims

Damage during delivery is assessed separately from manufacturing defects. We will review the information provided, assist with any carrier claim, and confirm the appropriate next steps.

Do not arrange return shipping without written authorization.

Return eligibility, assessment procedures, and responsibility for repair and shipping costs are explained in our Return & Refund Policy and Limited Warranty.

10. Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

11. Contact

Email: info@tarablic.ca